Can your organisation clearly describe why they exist? How they behave? What is their main focus right now? How well are they doing? What do their stakeholders think?
We will work with organisations to look at how they should develop performance indicators that answer these questions. However a priority with any performance reporting is to know if they are creating and delivering value to all their stakeholders.
We look at indicators that tell a story about the sustainability of the organisation in terms of its; financial and asset capability, employee’s capability and leadership capability.
We will assist organisations to develop collective accountability throughout the organisation. We see this as where all employees can identify that they have a collective influence and responsibility for the organisations performance.
We recalibrate the organisations performance reporting to ensure a balance between efficiency and effectiveness measures.
We use a combination of tools incorporating quality management, organisational development, business excellence and a balanced scorecard approach to looking at performance.
What are the drivers of efficiency and what does efficiency look like?
Understanding your opportunities for growth and setting targets that can be measured.
Have you a clear understanding of best practice in your service area?
Aligning performance reporting to both the strategic and business plans of the organisation.
Does your organisation have a risk management plan? How is this developed and reviewed?
Linking client feedback into the performance review process.
Seeking feedback from the community on how the organisation is perceived as a good corporate citizen.
Who are your competitors? and how do you compare? What is your point of difference?
Calibrations Consulting is a boutique consultancy specialising in the human services field. The Business works across all levels of government, the NGO service sector and with Community based organisations including Aboriginal and Torres Strait Islander Organisations.
Calibrations Consulting acknowledges the traditional custodians and cultural knowledge holders on the land on which we live and work and we pay our respects to Elders past, present and emerging.
Artwork: Mandaygang Biiwa: Big Mob Mullet
©Melissa Lilley (Mombie), 2019
